Cancellation & Refund Policy

This Cancellation & Refund Policy (“Policy”) applies to purchases made via metadev.in and our products — MetaHealth, MetaEdu, MetaGreen, MetaFlow, MetaHire, MetaCheck, MetaAds, MetaNav, MetaLedger, MetaCard, MetaIM — and to custom design / engineering services contracted under a Statement of Work (SoW) or order form.

It supplements our Terms of Service and product-specific order forms. Where there is a conflict, the order form / SOW prevails, then this Policy, then the site Terms.

Who this is for: any customer who pays MetaDev directly — self-serve SaaS subscriptions and invoiced enterprise agreements. If you purchased via a marketplace or reseller, their cancellation terms also apply — contact them and us via support@metadev.in so we can coordinate.

Free trials, betas, and freemium tiers have no charge to cancel — just stop use or delete the workspace before the trial converts.

Cancel anytime. You may cancel a renewing subscription at any time and retain access through the end of the current billing period. There is no cancellation fee.

• Self-serve: Dashboard → Billing → Manage plan → Cancel (requires Owner / Billing Admin). You receive an email confirmation immediately.
• By email: Write to support@metadev.in from your registered billing email with subject “Cancellation — [Product] — [Workspace/Org name]”. We confirm within 1 business day.
• Effective date: Cancellation stops the next renewal. The current paid period runs to its end; no pro-rata refund for partial use unless §5 applies.
• Notice for invoiced/enterprise: Cancel with at least 30 days’ written notice before renewal, or as stated in your order form (some multi-year deals require 60–90 days).
• Auto-renewal reminder: For non-enterprise renewals we send a reminder at least 7 days before charging the next period.

Windows-policy: If you cancel within 48 hours after a renewal charge and have not used the new period (no logins, no API calls, no new records), write to support@metadev.in — we will refund the renewal in full as a one-time courtesy per account.

Downgrades vs cancellation: Reducing seats or switching to a lower plan takes effect at the next renewal; the current period stays at the higher tier with no mid-cycle refund.

Custom services are scheduled and staffed on commitment. Cancellation and rescheduling:

• You may terminate a SOW for convenience with written notice as stated in the SOW (default: 15 days). Fees for work performed, milestones accepted, and non-cancellable third-party costs incurred up to the effective date remain payable.
• Prepaid retainers / deposits are applied to delivered work. Unapplied retainer for undelivered, un-started phases is refundable within 10 business days of termination, less any cancellation window costs in the SOW.
• On termination we deliver all completed, paid-for deliverables and a handover pack within 10 business days.
• Milestone acceptance delays do not extend payment terms unless mutually agreed in writing.

We aim to be fair and fast. Refund eligibility:

Refunds go to the original payment method. If that is not possible (e.g., closed account), we issue via bank transfer after verification. GST / taxes already remitted to authorities are refunded only where we can lawfully reclaim them; otherwise a credit note is issued. Currency: refunds are in INR unless the order form states another currency. FX differences are borne per the payment provider’s rate.

Unless law requires otherwise or we explicitly agree in writing:

• Fees for a billing period already started and used (logins, API calls, records created) are non-refundable.
• Consumption-based charges — per-verification (MetaCheck), per-message, ad spend, SMS/WhatsApp, KYC / bureau fees, card-issuance, and other pass-through third-party fees — once successfully processed.
• Setup, onboarding, training, data-migration, and other one-time services once delivered or attended.
• Discounts forfeited on early termination of a committed term — the remaining term is cancelled, not credited.

• Access: You retain full access until the end of the paid period (subscriptions) or until the SOW termination date (services). After that, the workspace moves to a read-only grace period of 7 days (subscriptions) so you can export data.
• Data & export: Export via Dashboard or request an export from support@metadev.in during the grace period. Afterward, data is retained per your DPA / our Privacy Policy and then deleted or anonymised. Deletion of personal data on written request per DPDP Act is available at any time.
• Reactivation: You may reactivate within 30 days without data loss in most cases; beyond that, restoration is on a best-effort basis.
• Third-party services: Domain, SMS sender-ID, payment-gateway, or bureau connections that you authorised remain yours to disconnect; we revoke our app-level access on termination.

• From your account (fastest): Billing owner → Dashboard → Billing → “Cancel / Manage plan”. For refunds, use “Report a billing issue” on the same page.
• By email: support@metadev.in with subject Cancellation — [Product] — [Org] or Refund — [Invoice ID]. Include org/workspace name, product, invoice/transaction ID, and reason.
• Business / enterprise: Also CC business@metadev.in or your account manager for faster routing.
• Acknowledgement: We acknowledge within 1 business day and give a decision within 5 business days (sooner for duplicate-charge cases).

We may ask for verification (e.g., confirmation from the billing email) to prevent unauthorised cancellations. Once approved, refunds are processed in 7–10 business days; your bank may take an additional 3–7 days to post.

Not satisfied? Escalate to info@metadev.in (Grievance Officer, IT Rules, 15-day redressal) or raise a ticket via Contact.

Nothing in this Policy limits rights you have under the Consumer Protection Act, 2019, the Indian Contract Act, 1872, or other applicable law — including rights relating to deficient services or unfair contracts. Where law grants a cooling-off or withdrawal right, we honour it.

• If we materially increase renewal pricing, we notify at least 30 days in advance; you may cancel before the new price takes effect and retain the old price through the current period.
• If we discontinue a product or feature you prepaid for, we refund the unused prepaid portion on a pro-rata basis.
• Fraud, chargeback abuse, or use in breach of our Terms may result in suspension and forfeiture of any promotional credits.

We may update this Policy to reflect changes in products, pricing, or law. Material changes are posted here with a new “Last updated” date; for paid customers we also provide email notice at least 15 days before they take effect. Continued use after the effective date constitutes acceptance; if you disagree, cancel before renewal.

Support & billing: support@metadev.in · Business: business@metadev.in · Grievance / Privacy: contact@metadev.in · General: info@metadev.in · Phone: +91 95595 59143

Postal: MetaDev Innovations Pvt. Ltd., Hyderabad, Telangana, India.

Disputes are governed by the laws of India with exclusive jurisdiction of courts at Hyderabad, Telangana, per our Terms — we encourage good-faith resolution first. This Policy does not create rights beyond applicable law; product DPAs and signed order forms prevail in case of conflict.